Reservation terms

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Terms & Conditions

Cancellation and no arrival

Cancellation rules vary depending on the rate at which you made your booking, please read the detailed rate description carefully. Reservation can be cancelled free of charge not later than 2 PM one day prior arrival. If cancelled later or in a case of no arrival, first night booking fee will be charged. If the hotel has incurred costs specifically related to your booking, you must reimburse these.

NB! Please note that different cancellation and payment terms for apartment Cēsu Vimbas applies. Please write to reservationcesis@kolonna.com or see cancellation terms for your apartment booking.


GUARANTEED Reservation

Guaranteed reservation will be held until midnight on arrival day. The hotel reserves the right to pre-authorize Credit card prior to arrival.


NON GUARANTEED Reservation

Your room is held until 6 p.m. on the arrival day. In case of late arrival (after 6 p.m.) a guarantee for reserved room is requested, otherwise we leave the right to cancel your reservation and release the room. Reservation can be guaranteed either by valid credit card, company’s letter of guarantee or voucher. The hotel reserves the right to pre-authorize Credit card prior to arrival. Guaranteed reservation will be held until midnight on arrival day.


CANCELLATION Policy

Guaranteed reservation can be cancelled without charge until 2 p.m. on previous day. In case of no-show or non-confirmed cancellation, a fee equivalent to a one-night stay will be charged. In case of early departure the confirmed rate of the day will be charged. Please note that cancellation policy for each reservation may be different, please check reservation confirmation letter.


Children

All KOLONNA Hotels Group hotels are family friendly and love children. Children 0-7 years stay free of charge using existing beds in the room. Complimentary baby cots, baby baths and baby potties for children 0-2 are available. Extra cost of 10 EUR applies for children at age 8-12, 15 EUR for children older than 13 years. Different costs may apply for special offers. Please note that extra beds should be confirmed at the time of booking.


Confirmation for VISA

To receive a confirmation letter for VISA, guests are obligated to pay at least for one nights stay and the payment is non refundable.


Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.


Payments

Hotel accept EUR payment, Visa, Maestro MasterCard, Eurocard, American Express, as well as bank transfers. Please note that all payments for the transfer are made at the expense of the paying Customer (OUR). The hotel reserves the rights to pre-authorize credit card upon arrival for the amount which covers the costs of stay.


Early Arrival Policy

We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked for the prior night.


Early Departure

In case of early departure the confirmed rate of the day will be charged unless other reservation/cancellation policy stated.


Opening hours

KOLONNA Hotels Group reception is opened 24 hours and multilingual staff will assist you. Please check for restaurant, bar, winter cafes, summer terrace and sauna opening hours at hotelkolonna.com


Pets policy

Small pets are welcome, price 10 EUR per pet/ per night. Please confirm your pet at the time of booking. Please note that small pets cannot be left in the room alone. Please note that unfortunately you cannot take your pet to dinning place, including breakfast room.